Privacy Policy
Last updated: June 17, 2026
ShipNest ("we," "us," or "our") provides shipping automation tools for Etsy sellers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
1. Information we collect
We may collect the following types of information:
- Account information: Name, email address, password, and shop details when you register.
- Etsy integration data: Order details, buyer shipping addresses, product information, and shop identifiers necessary to import orders and sync tracking.
- Shipping data: Package dimensions, weights, carrier selections, label purchases, tracking numbers, and delivery status from carriers including USPS, UPS, FedEx, GOFO, UNIUNI, YANWEN, SPEEDX, and others.
- Payment information: Billing details processed through our payment providers. We do not store full credit card numbers on our servers.
- Usage data: IP address, browser type, device information, pages visited, and interaction logs to improve our service.
2. How we use your information
We use collected information to:
- Provide, operate, and maintain ShipNest services
- Import Etsy orders and purchase shipping labels on your behalf
- Compare rates across carriers and display the best options for your shipments
- Sync tracking information back to your Etsy shop
- Process payments and send transactional communications
- Improve our platform, fix bugs, and develop new features
- Comply with legal obligations and prevent fraud
3. How we share your information
We do not sell your personal information. We may share data with:
- Service providers: Hosting, analytics, payment processing, and customer support partners who assist in operating ShipNest.
- Carriers and shipping partners: To generate labels, obtain rates, and retrieve tracking updates (including USPS, UPS, FedEx, GOFO, UNIUNI, YANWEN, SPEEDX, and other integrated carriers).
- Etsy: To sync order status and tracking information as authorized by you.
- Legal requirements: When required by law, court order, or to protect our rights and users' safety.
4. Data retention
We retain your information for as long as your account is active or as needed to provide services. Order and shipment records may be kept for accounting, tax, and legal compliance purposes. You may request deletion of your account data subject to applicable retention requirements.
5. Data security
We implement industry-standard security measures including encryption in transit (TLS/SSL), access controls, and secure credential storage. No method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Your rights and choices
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Export your data in a portable format
- Withdraw consent for Etsy integration at any time by disconnecting your shop
- Opt out of marketing emails via the unsubscribe link in any message
To exercise these rights, contact us at privacy@shipnest.com.
7. Cookies and tracking
We use cookies and similar technologies to maintain sessions, remember preferences, and analyze site usage. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.
8. Third-party links
Our site may contain links to third-party websites (including Etsy and carrier portals). We are not responsible for the privacy practices of those sites and encourage you to review their policies.
9. Children's privacy
ShipNest is not intended for users under 18 years of age. We do not knowingly collect personal information from children.
10. International users
If you access ShipNest from outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the "Last updated" date. Continued use of ShipNest after changes constitutes acceptance of the updated policy.
12. Contact us
If you have questions about this Privacy Policy, please contact us at:
ShipNest
Email: privacy@shipnest.com